Author: David Rodriguez

“People don't care how much you know until they know how much you care” ― Theodore Roosevelt With over 25 years of experience as a retail sales executive, customer service is a subject near and dear to my heart. Today it is more important than ever. We are...

“The sale begins when the customer says yes.” – Harvey McKay   The countdown has begun. Fortunately, you are prepared. Your schedules and day off policies are written. Extended hours are posted. Holiday sales and promotions are in place. Inventory levels are bulging, and the focus is...